Frequently Asked Questions

In Auckland we will personally deliver and set up your frame, mattress or whole bed for $60, or we will courier small items.

For the rest of New Zealand we have wholesale accounts with four freight companies so we can provide the cheapest delivery rates.

You are welcome to phone us to get a delivery quote prior to ordering. Alternatively - on this website - once you have added products to the cart and entered your address, the next screen will show freight.

If you have a rural address this website won't be able to calculate a delivery cost, so please contact us and tell us your address. We will work out cheapest distance surcharge to your rural address, and also the cost of delivery to your closest freight depot as an option.

We expect that the high-purity, organic latex layers in these mattresses will last decades. We recommend a new quilted cover about every 10 years - or use a thick, natural mattress protector.

Fortunately it is simple to put a new cover on latex layers, and this does wonders to refresh old latex mattresses.

With reasonable care many people get decades of use from their latex mattress.

We have a ten year warranty on the manufacturing and materials of all our full latex mattresses.

• There is a 7 night trial that comes with all latex mattresses (unless you order a custom size of mattress)

If you want a refund within this time, just let us know and we'll collect the mattress up for free and give you a full refund on the product price minus the original delivery charge.

• You can exchange layers for up to three months - completely free

Simply let us know what size and density layer of latex you want to swap. We'll pick it up and deliver the alternative layer.

• Ten year warranty

  • If there is a problem with the materials, or our manufacturing causes a fault, then we'll fix or replace your mattress.
  • If there is any sagging in the latex layers at all then we'll replace them (the pure wool quilting will eventually loose some fluffiness, but this is hardly noticeable and does not affect the feel of the mattress at all.

For full details on our guarantees, please read the "Natural Beds Guarantees, Warranties and Promises" article.

Why do you use latex in mattresses?

Natural latex is among most advantageous of bed materials:

• Exceptional durability. Natural latex foam outlasts soft inner sprung and synthetic foam mattresses
• Healthy. Latex is non-toxic.
• Good for sleep posture. Latex has excellent weight support and contouring in a wide variety of densities.
• Resistant to water, mold, temperature and humidity.
• Uninhabitable by dust mites and stays clean.
• Latex is only vulnerable to UV and sunlight (so keep the latex foam core inside its cover if airing outside, and if washed, dry in shade.)

Our Latex is Not Synthetic

Latex does not off-gas harmful chemicals, and is better all round than sprung or synthetic mattresses.

Memory foam is made of synthetic materials like polyurethane, solvents, adhesives and other chemicals. Tempurpedic has been taken to court based on their mattresses off-gassing volatile organic compounds (VOCs) like formaldehyde. VOCs have been related to sickness, allergies, asthma and sudden infant death syndrome.

Tempur foam or memory foam is often compared to latex. A significant difference is that latex is 'temperature neutral', whereas memory foam often gets softer as it gets hotter. For this reason memory foam mattresses can be hot and sticky to sleep in. We regularly hear people complaining of feeling 'trapped in a hole' in a memory foam bed because they sink-in as the foam softens and can't roll over in their sleep.

For those people upgrading from a memory foam mattress who are looking for a natural 'moulds to the body' feel may like a 'very soft' latex mattress - often described like 'sleeping on a cloud' - with a knitted cover so that even the fabric has the flexibility to contour to the body.

Polyester foam, Polyurethane foam and plastic foam are made from synthetic or petrochemical derivatives. We avoid using any synthetic foam in our beds because it sags faster, contains multiple toxic materials, lacks elasticity, and is often 'closed cell' and so it doesn't breath. The structure of polyester mattress foam is not stable, and it will begin to sag over weeks and months. There are no advantages to synthetic foam mattresses except that low-quality foam mattresses can be made very cheaply. As it is hand gathered from rubber tree milk, latex foam is more expensive but far better value. It is more comfortable from the first sleep and will stay like that much longer, plus organic latex is completely non-toxic.

Easily customise your mattress. 

Choose the 'Custom Feel' order option to personalise each layer of your Seraphic mattress.

Choose from "Soft", "Medium" and "Firm" options. The favorite combinations for these densities. 

You have 90 days to swap layers with us to make your mattress softer or firmer.

For detail on choosing layers, please see our article: Personalising a Seraphic 20 mattress.

For ideas about mattress types and different sleep styles see: How to Buy a Mattress.

Latex is the sap or 'milk' of the rubber tree. To extract the latex, a sliver of bark is hand cut from the trunk of the rubber tree, and the milk is sustainably 'tapped' into a cup. This labour intensive process results in one or two cups of milk per tree per day. 

Here at Natural Beds we import organic latex foam of outstanding purity from a Sri Lankan sustainably-grown rubber plantation and latex foam manufacturer called EcoLatex. No pesticides are used on the trees and no synthetics are used in manufacturing.

This organic latex foam is made with a modern Dunlop method where a precise amount of latex milk is foamed with carbon dioxide, vacuum expanded to a foam of a given density, then temperature cured into layers of elastic foam.

EcoLatex has several organic, ethical and sustainability certifications including Global Organic Latex Standard, Forest Stewardship Council and Fair Rubber.

Organic latex foam is non-toxic, unappealing to dust mites (which can cause of sleep allergies), resistant to mold and mildew, as well as being the best performing and most environmentally friendly bed material available.